About Us

Overview

ISON capitalizes on the strength of its core expertise and capabilities in Telecom, Banking Financial and Insurance Services, Government, Oil & Gas and Hospitality verticals.

It leverages its deep domain and delivery expertise, methodologies and frameworks, partnerships and technology alliances to cater to its clients. Our secured, flexible and futuristic delivery model through regional hubs in Africa, Middle East and Asia.

MANAGEMENT

Bill Crawley

Managing Director

rahul

Rahul Srivastava

Chief Executive Officer

Raghvendra K. Verma

Legal Head and Company Secretary

dious

Dious Emmanuel

Vice President - Sales

Vision

To be a best-in-class, dynamic and innovative customer experience and process management corporation of global repute.

To provide an environment of trust, cooperation and mutual respect to all stakeholders.

To create significant value for our customers, employees, partners, shareholders, and the communities we operate in.

To develop “customers for life” by earning their loyalty by anticipating, listening and responding to their needs.

Mission

As a service provider, we will lead by championing “inclusive growth”.

Our success will always go hand-in-hand with the prosperity of our customers, employees, partners, shareholders, and communities.

We will earn and safeguard the respect of the larger community through our relentless pursuit of excellence.

To achieve this, we will internalize our core values.

Core values

corevalue

Personal

We will champion individuals, for it is they who make a company with total commitment and passion.. For us, the personal is professional.

corevalue

Agility

Speed is of essence and therefore we will always be quick – in responding, in decision-making, in implementation and in reporting.

corevalue

Integrity

Ethics are sacrosanct. We will always remain true, honest and transparent in all our dealings and abide by the laws of the lands and communities we operate in.

corevalue

Excellence

We will pursue excellence in serving our internal and external customers by offering a superior experience each time, in every situation.

corevalue

Compassion

We will strive for diversity and also serve the marginalised and differently-abled sections of the society by empowering them with knowledge and job opportunities.

Awards And Recognition

2016

assocham_ciea
ASSOCHAM "Champion in Biz" Awards 2016 for “Distinguished Achievement in IT and ITeS” category
eba-awards-2016
ISON Wins "Africa Best Employer Brand Award 2016"
nita-awards
Managed Services & Support Company of the Year

2015

5cio
Top 100 organizations under “Special Projects Category” for Managed Services
avaya-award
"Strategic Win of the Year Award” at AVAYA Partner Forum 2016
standard-chartered
World Class Cup Team Award from Standard Chartered Kenya
eba-awards-2015
ISON Award Winner amongst 50 Best Global Employer Brands 2014-2015

2014

eba-awards-2014
ISON Technologies accepts the "Africa Best Employer Brand Award 2014"
best_award
Best Customer Focus
global_award
Outstanding IT Team
gartner
CRM Vendor Guide

2013

avaya-award
AYAYA Contact Center Partner of the Year 2013
gartner
CSPs in Emerging Markets Embrace CEM as Key Service Differentiation
best-technologie-vendor-award
Best Technology Vendor Supplier Award- Zimbabwe Customer Service Week
cio-100
Top 100 Organizations