MANAGED SERVICES

Enterprises today need to deal with technological advancements, advanced services adoption, and new business models which often leads to business complexity. In addition, high financial pressures and demand for operational efficiency and IT consolidation leads enterprises’ seek Managed Services model.

Our end-to-end suite of Managed Services offers state-of-the-art methodology, tools, and expertise to manage your enterprise IT by leveraging our people, expertise, technology and processes. The services align to COBIT5 recommendations, a business framework for the Governance and Management of Enterprise IT that empowers enterprise governance and management techniques, and provides globally accepted principles, practices, analytical tools and models to help increase the trust in, and value from, information systems. We provide cross functional operational support for applications, data centre operations, application development, integration support, security management, SLA management, MIS and helpdesk.

Our offerings enable client’s flexibility, responsiveness, and agility to their ongoing operations. Our services mapped to COBIT5 processes are represented below:

Green Arrow - ISON Expertise mapped to COBIT5 Framework

Some of our Managed Services offerings are detailed as follows:

  • Process Implementation
  • Environment Standardization and Stabilization
  • Asset Management
  • Capacity and Availability Management
  • Systems and Solutions Management and Support
  • Application and Database Management
  • Change Management
  • Service Desk
  • SLA monitoring
  • Knowledge Base
  • Contracts Management
  • License Metering
  • Design, Implementation and Systems Integration
  • Security Solution
  • Security Management
  • User Training– Operations and Security

 

Our offerings enable client’s flexibility, responsiveness, and agility to their ongoing operations. Our services mapped to COBIT5 processes are represented below:

The Managed Services provides following benefits to clients:

  • Improved response time and qualitative support
  • Proactive service monitoring
  • Reduced risk while managing multi-vendor, multi-country delivery models