CONTACT CENTRE TECHNOLOGY SERVICES (CCTO)
Consultancy Services for Contact Center Design
We provide Contact Center Consulting services such as
- Contact Center Planning
- Process Planning- Inbound and Outbound
- Back-office and technology setup
- Feasibility Studies and Cost Budgeting.
INFRASTRUCTURE TRANSFORMATION AND OPERATIONS
Datacenter Design, Planning, Implementation & Operations
Today, when 60% to 70% of an enterprise’s IT spend is on Data Center Operations and Management, enterprises look for disruptive and game-changing models to reduce cost through optimum utilization of the IT infrastructure. Transformational approaches like virtualization, legacy modernization and cloud computing lead to building state-of-the-art infrastructure.
MOBILE & WEB DEVELOPEMENT
MANAGED SERVICES AND OPERATIONS
Resource Augmentation on T&M Model
iSON strongly believes in building and harnessing local talent. Our 10,500+ strong talent pool is accessible for both on-site and/or offshore business needs, ensuring significant bottom line benefits. More than 99.5% of our resources are locals with expertise in local languages thus, resulting in higher culture affinity.
DIGITAL TRANSFORMATION & INTEGRATION SERVICES
Integrating multiple IT systems that cater to different regions, countries, functions, and departments is a complex task for an organization.