Services

Services

CONTACT CENTRE TECHNOLOGY SERVICES (CCTO)

Consultancy Services for Contact Center Design
We provide Contact Center Consulting services such as

  1. Contact Center Planning
  2. Process Planning- Inbound and Outbound
  3. Back-office and technology setup
  4. Feasibility Studies and Cost Budgeting.

INFRASTRUCTURE TRANSFORMATION AND OPERATIONS

Datacenter Design, Planning, Implementation & Operations
Today, when 60% to 70% of an enterpriseā€™s IT spend is on Data Center Operations and Management, enterprises look for disruptive and game-changing models to reduce cost through optimum utilization of the IT infrastructure. Transformational approaches like virtualization, legacy modernization and cloud computing lead to building state-of-the-art infrastructure.

MOBILE & WEB DEVELOPEMENT

Mobile and Web Development We help in creating web applications and native mobile apps for Android and iOS in HTML/CSS and modern frameworks; PHP, JavaScript, Python, and other programming languages; and modern back-end technologies.

MANAGED SERVICES AND OPERATIONS

Resource Augmentation on T&M Model

iSON strongly believes in building and harnessing local talent. Our 10,500+ strong talent pool is accessible for both on-site and/or offshore business needs, ensuring significant bottom line benefits. More than 99.5% of our resources are locals with expertise in local languages thus, resulting in higher culture affinity.

DIGITAL TRANSFORMATION & INTEGRATION SERVICES

SERVICE INTEGRATION

Integrating multiple IT systems that cater to different regions, countries, functions, and departments is a complex task for an organization.

CLIENT